These terms are applicable
to “You” (the customer) and “Us” (Models For Sale Ltd)
as the supplier forming a contract (Order) between both parties and is covered
by the “Distant Selling Act”. These Terms and Conditions come into
affect on submission of your order.
We reserve the right not
to follow through with any order / contract without reason, returning any payment
made if we wish and you will be informed accordingly.
Privacy Statement
All information supplied to Models For Sale Ltd will not be given to any "third
parties" without either the consent of the individual concerned or a court
summons.
Credit card information is not stored electronically at our office on any databases
and online payments via credit card are only stored partially on our secure
webserver until your order is processed, then deleted. E-Mail addresses are
never given to "third parties" though may be used on occasion for
mailing purposes from ourselves with relevant offers / information, you can
opt out of this by unsubscribing from the Newsletter in your account set-up.
Phone numbers entered are not given to third parties and are only used when
we have a problem with your order that we deem not suitable to communicate with
you by e-mail with or for speed.
Prices.
All prices listed are subject to change at any time as are our special offers
/ promotions. Prices and offers selected as part of your order will be honoured
and not affected by any price / offer changes made subsequent to your order
being placed.
Payments
1. Payment for goods must be made before any items are shipped, any payments
made by any form of Post / Courier are at your own risk and we cannot be held
responsible for any payments that go missing in the post. Acceptable payment
methods are detailed on the website under “Payment Details”. We
will return any incorrect payment methods received to the address with payment,
if no address is included payment will held until we are contacted. Credit card
payments made online are through our SSL connection for you security (please
see privacy statement above).
Cheque payments are no longer accepted. Incomplete (short) payments will result in your order
being held awaiting the shortfall to be met or returned if requested.
Credit / Debit cards are not charged until the despatch of your order.
If any orders placed are deemed to be at risk from fraud we may ask you to provide
proof of ownership of credit / debit card or may request your card company contacts
you to confirm purchase.
Communication
Nearly all communication is made via e-mail so please ensure a valid working
account is used and check your mail if you are expecting a message from us.
If you use one of the free e-mail services such as “Yahoo” or “Hotmail”
and are expecting an e-mail from us please check your “Bulk” folders
as sometimes your mail program can put our e-mails into there. If you use any
kind of “Spam Filter” requiring us to register to send you mail
then unfortunately we cannot do this, please ensure you add our domain “modelsforsale.com”
to your mail filters to allow mail through. You can always contact us by the
telephone/ fax and numbers are listed on our website. We may contact you by
phone if there is a problem with your order. All e-mail communication is deemed
as “not secure” therefore any sensitive information must not be
included with such communication i.e credit card numbers. Models For Sale Ltd
cannot be held responsible for any information transmitted in this way becoming
compromised by a third party.
Orders.
You can place your order Online, Telephone, Fax or by Post. As some of our items
are unique we request all of our customers to reserve stock before sending /
making any payments. Online orders and phone orders are reserved automatically
at the time of order, any orders sent by Fax or Post require the stock to be
reserved first by Phone / E-mail. If you send a payment without reserving the
stock first we may not be able to fulfil your order and in this case will return
the payment.
Stock Levels
We try to maintain “accurate” stock levels on our website and you
are only able to order items that are available for sale, we do not accept forward
orders or back orders as we can never be sure when stocks may be available leaving
you the option to purchase elsewhere. Unfortunately on the very odd occasion
we may not be able to fulfil your order due to an incorrect stock level, in
this instance we will contact you to see what you wish to do, (i.e. receive
partial order, cancel order or supply alternative item).
Postage Costs.
UK Orders
Postage costs are detailed on our website and are subject to change without
notice but not once your order has been submitted.
International Orders.
Postage costs are viewable at the bottom of your basket or at checkout based on weight / size and value.
Delivery
Orders are despatched by methods at our discretion and advised accordingly.
Usage
It is the customers responsibility to use any goods purchased from ourselves
in the manner they are intended to be used observing safe practices at all times.
"Models For Sale Ltd" cannot be held responsible for the mis-use of
any item supplied.
Returns.
All returns must be agreed by ourselves before being accepted and a Returns
Number will be issued.
If you are un-happy with your purchase or have a change of heart please advise
us within 14 days of receipt. Items will be accepted back as long as they are
in a re-saleable / un-opened condition and therefore should be packed carefully
to avoid damage, please include the returns number and or despatch note (for
faulty goods see section below).
Faulty Goods.
If upon receipt of your order an item supplied by ourselves is faulty, parts
are missing or item was mis-represented on our website please contact us within
14 days of receipt. If we can supply replacement parts, help or a new item we
will do so. Usualy parts have to be obtained from the manufacturer so please
allow up to 30 days for us to obtain them.
If we cannot supply said parts or replacements or any help offered is not sufficient
we will arrange with you the return of the item re-imbursing postal costs and
cost of goods as applicable. We will only refund “Reasonable” postage
costs not expensive courier or special delivery options.
Customers are responsible for the
safe return of goods to ourselves and should use a suitable postal method covering
any financial loses if goods lost or damaged in the post. Suitable packing should
be used and we advise against “Brown Paper” and that items returned
are sent in a “box” by Recorded Post for low value items and Standard
Parcels with enhanced compensation for expensive items are deemed suitable refundable
postage options.
Refunds
Refunds will be made via the original payment method but not including the postage
costs in returning the item to us if it is a “change of heart” item
but are included if item is deemed as faulty, we will converse with you during
this process.
Cancellation Of Order
You have the right to cancel any order that is currently un-processed / despatched
or in the case of “International Orders” on receipt of postage quote
if deemed too high. We advise this is done by phone but e-mail is acceptable
but not guaranteed and we confirm cancellation via e-mail or phone.
Order Amendments.
To guarantee any order adjustments before despatch please use the phone, e-mail
amendments are usually sufficient but may be subject to a time overlap if we
have processed your order before receiving your e-mail. In this case the return
procedure above will be used. We reserve the right to cancel the “incorrect”
order and request you re enter your order with the correct items.
UK TAX (VAT)
If the shipping destination of your order is outside the EU Countries, Currently:
Austria, Belgium, Czech Republic, Denmark, England, Estonia, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Northern Ireland, Poland, Portugal, Scotland, Slovakia, Slovenia,
Cyprus, Spain, Sweden and Wales.
The UK VAT rate of 20% will not be included in the cost of any items with
a date of "New" excluding books. We will deduct this from your card
prior to it being charged and advise you of the reduction on completion of your
order via e-mail and will be detailed on your invoice included in your parcel.
International Orders (Outside
The UK)
You may be required to pay customs / import charges on your goods. This is totally
outside our control and you should check with your local customs department
if un-sure. In some countries these charges can be very high so we advise finding
this out before placing an order. We cannot declare orders as “Gifts”
or reduce declared values to avoid these charges under any circumstances
Even though most European orders are received in 3 to 8 days and worldwide orders
between 5 and 14 days if there is a delay in receiving the order we cannot do
anything until 28 days has elapsed from the date the order was sent.
