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Most
questions asked are answered on through the links on the right of
the screen including "Payment Details, "International Orders"
and "Delivery Costs"
- Are the second-hand models you list complete?
- If I Place A Order When Will It Be Shipped?
- Do You Have A Printed Catalogue?
- Are You A Shop and Open To The Public?
- Exchange Rates
- Overseas Postage Rates.
- I Have Changed My E-mail address.
- Can You Get.....?
- Can You Tell Me When You Get........?
- Why Can I Not Login To My Account?
- Do You Buy Collections / Shop Stock?
- You never replied to my e-mail, why?
- Do You Combine Multiple Orders To Save Postage?
- I Dont Want To Enter My Card Details Online, What Can I Do?
- Do You Ship Worldwide?
- Can I Order Over The Phone?
- Will You Ship To Another Address, Not The Credit Card Address?
- I Am Never At Home To Sign For A Parcel, What Can I Do?
- How Can I Change My Order?
- Will I Have To Pay Any Import Taxes / Duties On Delivery?
- Will You Alter Customs Declared Values To Reduce Import / Tax Charges?
- I Have Changed My Mind, How Do I Cancel My Order?
- Can I Collect From Your Premises?
- Are the second-hand models you list complete?
All secondhand kits are guaranteed complete and unstarted unless stated otherwise. Please check the item details for more information.
- If I Place A Order When Will It Be Shipped?
For UK orders they are shipped the next working day apart from order placed on Sunday that are shipped on Tuesday.
For Overseas orders the same applies after confirmation of postage costs have been received.
- Do You Have A Printed Catalogue?
We dont have a printed one as many of our items are unique and it would be out of date as soon as its printed.
All of our stock is shown on the website and is with 'live' stock quantities in our online shop.
- Are You A Shop and Open To The Public?
No we are not open to the public yet but customers are welcome to collect their orders placed online or by phone but please call first or advise in the order comments when you would like to collect so we can have your order ready for you. A map is available on this site.
- Exchange Rates
If you pay via creidt card we charge your card in UK Pounds, the exchange rate is dependant on your card issuers rate. An accurate guide is avaiable at www.xe.com for all major currencies.
- Overseas Postage Rates.
We charge overseas postage at about cost and it is based on weight, a charge table can be found on our website in the "Postage Costs" page.
On placing your order we will advise you of the postage costs for you to accept or not.
- I Have Changed My E-mail address.
Just log into your account with your old e-mail address and then got to "View or change my account information" and change to your new e-mail address. There is no need to create a new account which would loose you any discount you had built
- Can You Get.....?
Sorry but we are unable to source old individual kits, there is no "magic place" we can get old kits. We just have to take what comes our way. Over a year we list many thousands of kits of all types and rarities, some only last a matter of hours on our website so if you are looking for something in particular please check the site every now and again. We add old kits as a rule late on a Sunday night. New kits are added as delivered.
- Can You Tell Me When You Get........?
Unfortunately we are unable to advise customers when individual items come into stock, instead we maintain a "live" website with exactly what we have on our shelves listed so please check every now and again if you cannot find what you are looking for at present.
- Why Can I Not Login To My Account?
Please believe us that with a valid password and e-mail address that was used when you created your account you will be able to log in. Please note both are case sensitive. If you have lost your password you can request a new one from the login screen and please follow the instructions.
If you are still having difficulties please e-mail us with your full name and e-mail address and we will check for you.
- Do You Buy Collections / Shop Stock?
Yes we do but usualy only in larger quantities (100+ kits) or particulary rare items. Please send us a list / photos if possible and a estimate as too how much you would like for them and we will get back to you.
- You never replied to my e-mail, why?
We reply to every e-mail we receive about orders or any transaction with us, and every e-mail requesting help from non customers as long as polite that contains "Hi, Please Or Thank You".
Please allow us 1 to 2 working days to reply.
Everyday e-mails we reply to are returned with "no user here" etc. Please ensure your "reply to" or entered e-mail address is correct otherwise our mails will not reach you.
- Do You Combine Multiple Orders To Save Postage?
For UK order whenever possible we do combine them to save delivery costs unless different cards / payment methods are used then treated as seperate orders. Please mention that you wish us to combine them on your later order.
Overseas orders are never combined unless you advise us to do so due to the different customs laws in various countries meaning higher order values can incure charges.
- I Dont Want To Enter My Card Details Online, What Can I Do?
You do not need to enter you card details online if you do not want to (although our server is secure with a 128bit encryption). Just place your order as normal and select "Will Phone With Details" as the payment method and you then have 10 days to call us with the details and please have your order number at hand.
- Do You Ship Worldwide?
Yes we do and please see the "International Orders" page on our website for more details.
- Can I Order Over The Phone?
Yes you can on +44(0)1933 622654 though we do prefer our overseas customers to order online to ensure accurate addresses and no translation problems. Please note that loyalty discounts are not available on telephone orders as calculated on the website.
- Will You Ship To Another Address, Not The Credit Card Address?
On UK orders going to a work address yes other UK orders normaly yes but reserve the right to not do so without a security check on your card. Overseas orders not without a security check on the card involving the issuing bank to contact the card holder for approval to prevent fraudulant transactions.
- I Am Never At Home To Sign For A Parcel, What Can I Do?
Most people in this situation have their orders shipped to a work address, you can add different delivery addresses in your account.
- How Can I Change My Order?
Yes by e-mail or phone only if the order has not been despatched and as long as the e-mail is from the same address on the order. We will then amend your order as requested. If you wish to add to your order it is easiest just to add a new order and we will combine them for you.
- Will I Have To Pay Any Import Taxes / Duties On Delivery?
This we cannot answer and is totaly oustide our control as differs from country to country outside the EU, some have none, some have reasonable charges and coutries like Brazil have very high charges. You need to check with your local customs dept and this information is usualy available on their websites.
- Will You Alter Customs Declared Values To Reduce Import / Tax Charges?
We will never falsely declare parcel values, please do not ask us to as we have had too many problems in the past. The value declared will be the cost of the goods minus VAT and any loyalty discount. Postage is declared seperately and some countries include this in their calculations and some do not. Please check with your local customs dept if unsure.
- I Have Changed My Mind, How Do I Cancel My Order?
By either e-mailing us or by telephone and we will do this as long as your order has not been despatched. If it has been despatched and wish to cancel then please see the "Returns" page on our website for more details.
- Can I Collect From Your Premises?
Yes you can, please place your order online and select "Collecting Goods" and in the order comments box just say when you would like to collect and we will have your order ready for you. You can pay online or when you collect if you wish.
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